UX and CX, So What’s the Difference?

a.k.a. CX, moving beyond UX into the full Customer Experience User Experience (UX) and Customer Experience (CX), at a glance, might seem like the same thing. A user is a customer, and a customer is a user, right? It's true, they are, but there's a deeper strategic definition we consider in the marketing agency world. [...]

Think First – Design Second

I've come across this more times than I wish I had. Company X's website and online marketing assets (banners, email communications, supporting landing pages and targeted messaging) look amazing / stunning / beautiful.... incredible eye candy. But it's performing horribly with user dropoffs and poor conversions which ultimately lead to less traffic (people aren't coming [...]